What Our Clients Say About Us
I've had really great service from you guys. In particular I've found both Maddie and Matthew to be extremely helpful and professional. Maddie has gone out of her way on more than one occasion to help me out and is generally very efficient and effective at her job and always a pleasure to deal with. I've had less to do with Matt but found him to be very pleasant and professional when I did meet him.
After a very disappointing experience with a previous Property Management company, the excellent service provided by Full House Property Management over the past 3 years has restored our confidence in property management. The quality of our tenants has risen (and the tenants are happier), our properties are better maintained, and communication by the team at Full House is excellent
Kevin & Dreenagh Heppleston
Full House has been my Property Manager since 2008.
As an owner living outside Wellington, I rely on Full House to act on my behalf when selecting tenants, dealing with day-to-day tenancy issues and arranging maintenance. At all times I have found the staff (Kate and Amber) to be totally reliable and always completely professional, often going beyond what I would have expected. Recently they have been organising for maintenance to be done, and they have been superb in obtaining quotes and arranging for the work to be done. This has all gone flawlessly.
I am impressed with the way they are proactive in seeking tenants, suggesting rent levels, and in giving quality advice. Communication is always easy and I know that should I need to contact them, I will receive an immediate response to my emails.
I have had recent dealings with two other property management companies in Wellington, both of whom fell well short of Full House's professionalism. Full House now manages these properties also.
I thoroughly recommend Full House as Property Managers.
John W, Fielding
Full House Property Management has successfully managed a range of properties for us over the last five years. We've had a skilled property manager, Kate McLennan, working with us through the recent economic downturn and we now regard her as a key business partner. We highly value her exceptional skills in managing difficult tenant situations, keeping us in the loop, and delivering great results.
Full House has been managing our property for the past six years and we have been delighted with the service they provide. The property managers who managed our property have always been thoroughly professional in their approach.
They have selected tenants and managed the leasing of the property efficiently. Any problems were reported and sorted out immediately. Requests for repairs were checked and suitable contractors were employed to carry out the work with the least disruption to the tenants and the owner. Rent statements were accurate and submitted monthly without fail.
Liaison with the managers was easy and they were always polite and obliging when asked to check up on anything. They also were proactive in making suggestions for improvements to the apartment and any items that needed replacing or fixing were attended to at once.
I have found Full House very fair in their negotiations and have always tried to get the best outcomes for both the tenant and the owner. I have no hesitation in recommending Full House’s services to other property owners.
I have been a long term client of Full House and can’t recommend them enough. I have a group of residential properties that they manage on my behalf and am often out of contact when issues or decisions arise. What I really like about them is their high level of customer service to both me and to tenants, professionalism, eye for detail and the way that they treat my properties as if they are their own – making sound and commercially savvy decisions especially around repairs and maintenance
We have a lovely home near the sea in the Eastern Suburbs of Wellington. Full House have looked after it well, knowing that we like it to be in tip-top shape and understanding the kind of tenant we want living there. Our house is looked after as well as if we lived there ourselves.
We've been with Full House for almost two years now and have been pleased with their friendly approach, making flatting for 7 students so much easier. Matt has been helpful in all areas, making sure we are happy tenants and has established a great working relationship with us.
We'd happily choose to flat in a Full House property again.
We have had the pleasure of working with Full House for about the last six years. Throughout this time they have provided outstanding service managing our property portfolio. Reliable, courteous and highly professional, they have played a big part in our business. We would have no hesitation in recommending this outstanding company to anyone considering management of their property.
Jack and Sally Steer